Lavolio Boutique Confectionery Delivery Policy

UK Delivery Charges

When you order your Lavolios online, our Standard Delivery option is £2.80 per delivery address, irrespective of how many items you order. Please note that on orders of £30 or above we might be able to offer free UK delivery.

Before you order, please take a look at the information below. If you need to talk to us about your order, please contact us on +44 (0)207 384 0495. We’re open from 10am to 6pm Monday to Friday (excluding bank holidays) or contact us here and we’ll help you however we can.

Standard Deliveries

Standard deliveries take 1-2 working days (Monday to Friday), starting from the first working day following the dispatch date. If you place an order for Standard Delivery before 14.00pm we’ll normally dispatch it on the same day, but if not, we’ll send it the next working day.

Parcel Delivery, Monday – Saturday

If you are not going to be home within the delivery hours, our courier will leave a calling card for you to rearrange delivery on a suitable date. If you know you or your recipients aren’t home during delivery hours, you could arrange delivery to an alternative address instead. If your goods become unsuitable as a result of non-delivery, we cannot accept liability.

Business/Hospital Addresses

We know that people are busy and can’t always be available to receive a delivery (no matter how delicious it might be), so we’re more than happy to deliver to reception/post room/security areas and accept signatures from authorised representatives. For deliveries to hospitals, it’s best to check that they will accept the items you’ve ordered.

Correct Address/Postcodes

We always use the exact address details you enter, so make sure to check you’ve given us the correct information before you place your order. If you’re unsure, try the Post Office address finder, as we can’t accept liability for late or failed deliveries due to an incorrect address.

International Deliveries

If you’re ordering for yourself or for a special someone outside of the UK, our delivery time will take up to 10 working days and unfortunately we can’t guarantee delivery on specific dates.
Our products might be delicious but they’re also perishable. We have no control over the temperature or conditions of your order in transit, so cannot accept responsibility for melted/damaged products.

Customs Charges

It’s possible that Customs in other countries may add additional duties or charges, which we have no control over. The charges would be applied in the receiving country, so we cannot predict or influence what they may be. The recipient is responsible for paying these charges should they arise. We do our best to keep up with what’s happening in countries we deliver to, and we reserve the right to decline an order if we think it will be delivered unsafely, or if we think charges may be imposed.

International Delivery Postage Cost

We want the whole world to enjoy our delicious Lavolios, so we’re happy to deliver to most countries. Please contact us directly for large international orders, so that we can confirm prices for courier services to various destinations. From time to time, political situations in some countries might affect delivery to certain destinations.